FaQs. General Information

About Order

How long does it take to transport?

After we receive your payment and complete the order, we will process it as soon as possible. After 7-15 working days, you will receive your favorite product.

How to track my package?

You will receive an email with a confirmation email and a tracking number used to track the package’s shipment.

Shipping delay

Due to holidays, natural disasters, or carrier delays, shipping may delay. Remember, holidays and weekends not counted as working days, so they should be taken into account when calculating shipping time. If you need other information, please consult our customer service.

Regarding Payment

Payment Method

We accept commonly used payment methods.

For example, visa card, Western Union, etc.

And if you use Western Union to pay, we will have corresponding discounts on it. For specific discounts, you can consult our customer service.

About Wigs

How can I find the items I see in the website directory?

Type the project name in the search box (top right of the page) or the quick catalog store (in the header).

Once I have selected the style I am interested in, why can't I view the complete wig specifications or color description?

You can click on the name or image to view the product page to view the style and specifications you are interested in.

How to store wigs?

The best way to store wigs is on the wig rack. Storing the hair on the wig holder can prevent the carpet from becoming tangled, deformed, or dirty between uses. The wig holder will also help maintain the factory style and shape of the wig. Wigs should be stored in a cool and dry place, free of dust, mildew, and high temperature.

How to wash the wig?

  • The first step in cleaning a wig is to make sure it is tangled. Use a wide-tooth comb to remove any knots that may have occurred in the hair.
  • Next, you want to pour the cap full of wig shampoo into a large bowl full of water. Swirl the wig gently in the solution and place it in a bowl for 10 minutes.
  • After 10 minutes, rinse the hair until the water runs out. Wrap the wig with a towel and pat dry until the excess moisture disappears.
  • Finally, use a leave-in conditioner and concentrate most of the product on the ends, because this is where the hair is most tangled. Let it air dry on the wig holder.

What is the difference between human hair and synthetic hair?

Both have advantages. Many people choose to wear artificial hair and artificial wigs under different circumstances. Human hair has the most natural look and style, as well as versatility. Although it is usually more expensive, human hair can last for more than a year with proper care. Artificial hair tends to be a more affordable option, and accessible to wear-wigs can usually be placed directly in a box with little styling.

Is the swatch 100% accurate?

The fur color image presented so that you can visually see the color options of each item. However, it must note that the on-screen representation may not accurately represent the actual color due to the variable monitor calibration. Also, the computer or device you use may affect the way colors are displayed.

Should I have multiple wigs?

Yes! First is the actual reason. If you don’t wear it every day, the wig can last longer. You can wash and air dry while wearing another garment. If you wear human hair or heat-friendly synthetic hair, you can keep one straight hair and the other curled to reduce stress. This is a tip we like: If you want wigs to be your secret, please choose two or three styles you like and ask the hairstylist to trim them in stages. You can create the illusion of hair growth and haircut, and no one will be wiser! So, if you are adventurous person, you can enjoy a variety of styles and colors.

What is Remy Human Hair?

Not all human hair products will be Remy. Remy means that the skin of the fiber is still intact and will face one direction. This will help reduce tangles and feel soft. Non-Remi hair means that the epidermis has removed or is not meeting all the same guidelines. This will cause more friction, so there will be slightly more tangles in the fibers.